You can update your subscription preferences and contact information at any time or cancel your subscription.
Consult the step-by-step guide (in French only) to learn about the different steps.
Important information when registering
Make sure that the “I would like to subscribe to municipal notices” box is selected on the form.
Once your account has been activated by email, return to the portal to complete your profile. To receive notices by text message and phone call, you must confirm your phone number. Click “Start verification” and enter the code you received.
To activate text message alerts, you will receive a verification code by text message. To activate phone call alerts, you will receive a verification code by phone.
The number displayed may vary. It is a Canadian number used by the phone verification service to securely confirm your phone number.
The municipal notice platform is a web platform for sending alerts by text (SMS), phone call and email.
Residents can sign up to receive notifications about:
It is difficult to accurately predict the number of alerts that will be issued.
Please rest assured that we understand you do not want to be inundated with messages from us.
You will only receive the alerts to which you have subscribed. You can change your subscription preferences at any time, except for emergency alerts.
We also commit to not using the notification platform for promotional or solicitation purposes.
It is important to note that any text messaging (SMS) system may be blocked by telecommunications networks as a precautionary measure under Canada’s Anti-Spam Legislation, administered by the Canadian Radio-television and Telecommunications Commission (CRTC). If in doubt, residents should consult the City’s website, which is the official and legally valid source of information.
Registered users acknowledge that the operation of telecommunications networks is entirely beyond the City’s control. The City cannot guarantee the timeliness or reliability of message delivery, or the availability of Internet access through the user’s service provider. Please note that fees may apply to sending and receiving text messages (SMS), depending on your cellular service provider.
The number used by the City to send text messages and automated calls is 1-866-764-8002.
When you register or verify your phone number, the platform may place an automated call to provide you with a verification code. The number displayed for this call may vary.
This is a Canadian number used by the phone verification service to securely confirm your phone number.
We recommend adding 1-866-764-8002 to your contacts so you can more easily recognize communications from the City.
If you do not receive messages, we recommend checking your contact information in your profile, verifying your communication preferences, and making sure that the messages are not being filtered (spam or junk email folders or SMS blocking).
If you are unsure, contact the City.
The City sends important public interest notices, particularly in the event of water main breaks, boil water or do-not-consume advisories, watering restrictions, as well as any urgent, unexpected or priority situation, such as a shelter-in-place or evacuation notice, hazardous material spill or any other situation requiring prompt communication.
Other types of notices may also be sent, such as info-works, collection reminders, or information related to civic and democratic life, depending on the categories you select based on your interests.
Only information from the City is sent through this service. It may not be used for solicitation purposes or to distribute commercial, religious or political information.
Only employees of the Ville de Saint-Lazare, specifically those in the Service des communications, send messages through the system. These employees are the only ones who have access to the system.
No.
We undertake not to use the Citizen Portal for promotional purposes or solicitation.
You will only receive alerts to which you have subscribed. You may change your subscription preferences at any time.
No.
The Citizen Portal complements the other communication channels the City has put in place to keep you informed. This is a complementary tool, it is not the only one!